We take pride in the quality of our exquisite craftsmanship. Our Quality Assurance Team inspects every item before shipment to ensure that you receive a high-quality piece.

We provide a one-year guarantee that all sterling silver products will be free from defects in materials and workmanship under normal use and proper handling. 

You can rest assured that we will try our best to find a solution for your jewelry needs under any circumstances.

Warranty Terms

—The customer will be responsible for back and forth shipping fees.  

—Please include your order number and contact information before repair.

—Customer should ensure that items are safely packed before sending back

—RoseFeels will not be responsible for any lost or stolen items.

—Repaired depending on the degree of damage to the warranted product.

—RoseFeels reserve the right to void the warranty on item that shows signs of  accident beyond “normal wear”

—If your product is out-of-Warranty, we still provide further service, such as precision polishing.

Contact us

For any other questions about one-year warranty, please feel free to email us at [email protected]